Shipping
📦 Processing time
Each order is prepared within 1 to 2 business days after payment is received.
🚚 Delivery time
Once shipped, your order arrives within 7 business days. This may vary slightly depending on the period (sales, public holidays, high demand).
🔍 Tracking your parcel
As soon as your order ships, you'll receive an email with a tracking number so you can follow your parcel in real time right to your door.
🌍 Delivery areas
We currently deliver to mainland France. Live elsewhere? Contact us before ordering and we'll look into it together.
⚠️ In case of delay
If your parcel is taking longer than expected, don't worry — write to us with your order number and we'll sort it out quickly. A delay never means a lost parcel.
❓ Frequently asked questions
Can I change my address after ordering?
Yes, if the order hasn't shipped yet. Contact us as soon as possible by email with your order number and the new address.
My parcel is marked "delivered" but I haven't received it. What should I do?
First check with your neighbours or building caretaker. If the parcel is still nowhere to be found, write to us — we'll open an inquiry with the carrier within 24 hours.
I received a damaged parcel. What should I do?
Take photos of the parcel and the product as soon as you receive it, then contact us. We'll find a quick solution: replacement or refund.
Can I order from overseas territories or abroad?
We mainly deliver to mainland France. For any other destination, contact us before placing your order and we'll check the options together.
A question about your delivery? We reply within 24 hours. 🐾